05/08/2025

The World Bank has confirmed that Jordan has achieved 17 percent progress in the implementation of its People-Centric Digital Government Program during the first six months since its launch on March 26, 2024. The program, which will continue through June 2028, aims to enhance the delivery of digital public services, promote inclusivity, and improve institutional performance.

According to the World Bank’s recent report, several key early achievements were recorded, including the expansion of the electronic medical record system in 55 percent of health facilities, up from 37 percent at baseline. Additionally, 69 percent of civil service recruitment processes are now conducted through competitive procedures, a notable improvement from zero percent. The use of the “Sehhaty” digital health platform has also doubled since the start of the program.

Other areas of progress include enhancements in digital identity adoption, citizen e-participation, and data-sharing mechanisms among government institutions. The program is supported by a $321 million loan from the World Bank, in addition to a $29 million grant. As of the end of July 2025, approximately $119 million—representing 34 percent of the total funds—had been disbursed, with $231 million remaining for future implementation.

The program targets reaching at least three million citizens with digital government services by 2028, focusing particularly on women, the elderly, refugees, and residents in remote areas. Planned next steps include the digitalization of Tawjihi (General Secondary) examinations, expansion of the electronic health record system, establishment of digital assessment centers, and training of 5,000 teachers.

This initiative is part of Jordan’s broader efforts to promote a people-centered digital transformation and deliver more efficient, transparent, and accessible public services.